DRIVER’S TRAINING

Welcome to the Kingdom Elements AMDC Driver Team

We are excited to welcome you to the Kingdom Elements Adult Medical Day Care (AMDC) team!

As a member of our dedicated transportation staff, you play an essential role in the daily experience, safety, and well-being of our participants. Our drivers are often the first and last Kingdom Elements team members participants and families encounter each day. Your professionalism, compassion, patience, and commitment to safety are an important reflection of our organization.

Please watch the training video above to begin your virtual driver orientation and review the following Driver Code of Conduct carefully.

Kingdom Elements AMDC Core Ethical Principles for Drivers

Safety First

The safety of our participants, staff, pedestrians, and other motorists is always the highest priority.

Drivers are expected to:

• Obey all traffic laws, speed limits, and transportation regulations.

• Drive defensively and remain alert at all times.

• Avoid distracted driving, including the use of personal mobile devices while operating a vehicle.

• Ensure all participants are safely entering, exiting, and seated in the vehicle.

• Properly secure wheelchairs, mobility devices, seat belts, and other safety equipment when applicable.

• Immediately report vehicle concerns, safety hazards, accidents, injuries, or incidents to management.

• Follow all Kingdom Elements AMDC transportation procedures and emergency protocols.

Sobriety and Alertness

Drivers must report to work physically and mentally prepared to safely perform their duties.

Drivers must:

• Never operate a Kingdom Elements AMDC vehicle while under the influence of alcohol, illegal drugs, or any substance that may impair their ability to drive safely.

• Notify management if prescribed medication may affect their ability to safely operate a vehicle.

• Manage fatigue and obtain adequate rest before reporting for duty.

• Never operate a vehicle when overly tired, ill, or otherwise unable to safely perform transportation responsibilities.

Courtesy, Respect, and Compassion

Kingdom Elements AMDC is committed to providing a welcoming, respectful, and compassionate environment for every participant.

Drivers are expected to:

• Treat all participants, families, coworkers, and members of the public with dignity and respect.

• Demonstrate patience and understanding when assisting individuals with different physical, emotional, or communication needs.

• Avoid aggressive driving, road rage, inappropriate gestures, or confrontational behavior.

• Respect participants' personal space, independence, and individual preferences whenever possible.

• Provide assistance in accordance with Kingdom Elements AMDC policies and assigned job responsibilities.

Professional Accountability

Drivers are responsible for performing their duties professionally and in accordance with Kingdom Elements AMDC policies and procedures.

Drivers must:

• Arrive on time and prepared for scheduled assignments.

• Follow assigned transportation routes and schedules unless otherwise directed by management.

• Complete required transportation logs, inspections, and documentation accurately.

• Immediately report accidents, incidents, injuries, participant concerns, vehicle damage, mechanical issues, or other unusual circumstances.

• Cooperate fully with management during incident investigations or reviews.

• Maintain honesty, integrity, and professionalism in all work-related matters.

Vehicle Care and Daily Inspection

At the beginning of each workday, and during any vehicle handoff, drivers are responsible for ensuring that assigned vehicles are clean, safe, and ready for transportation services.

Vehicles should be:

• Clean and free of trash, personal belongings, newspapers, or other unnecessary items.

• Vacuumed and maintained in a neat and professional condition.

• Fueled appropriately and ready for scheduled transportation.

• Equipped with required safety equipment.

• Inspected according to Kingdom Elements AMDC procedures.

• Reported immediately if there are mechanical concerns, warning lights, safety hazards, or damage.

Drivers are expected to leave every vehicle in the same condition in which it was received—or better.

Vehicle washing or servicing must only be completed through approved procedures or locations authorized by Kingdom Elements AMDC.

Personal Conduct

Drivers represent Kingdom Elements AMDC while on duty and are expected to maintain professional conduct at all times.

Professional conduct includes:

• Maintaining appropriate personal hygiene and a neat appearance.

• Wearing required uniforms, identification, or professional attire.

• Refraining from the use of profanity, inappropriate language, or disrespectful comments.

• Maintaining appropriate professional boundaries with participants and families.

• Protecting participant dignity and privacy.

• Avoiding personal business or activities while performing work responsibilities.

Verbal Communication

Our participants have different preferences and needs when it comes to communication.

Some participants may enjoy conversation with their driver, while others may prefer a quiet and private transportation experience. Drivers must always respect the participant's preferences.

At all times, drivers are expected to maintain integrity, discretion, confidentiality, and professionalism.

Drivers should:

• Allow participants to guide the level of conversation whenever appropriate.

• Respect participants who prefer not to engage in conversation.

• Avoid continuing conversation when a participant indicates that they do not wish to talk.

• Speak respectfully and professionally at all times.

• Listen with patience and compassion.

Drivers must not engage participants in inappropriate discussions, including:

• Political debates or controversial subjects.

• Religious debates or attempts to influence a participant's beliefs.

• Sexual conversations, comments, jokes, or suggestions.

• Discussions regarding other participants or confidential organizational information.

• Gossip or inappropriate discussions about employees, families, or participants.

Drivers must maintain appropriate professional boundaries at all times.

Drivers shall not involve themselves in a participant's personal affairs, including matters related to relationships, finances, family conflicts, personal habits, or other private matters that are unrelated to transportation services.

The exchange, sale, solicitation, or acceptance of personal goods, services, money, favors, or other inappropriate benefits between drivers and participants is prohibited unless specifically authorized by Kingdom Elements AMDC management.

Under no circumstances should a driver make comments that could be interpreted as inappropriate, suggestive, discriminatory, harassing, or sexual in nature.

A guiding principle for communication is: Allow the participant to take the lead in conversation while always maintaining appropriate professional boundaries.

Non-Verbal Communication

Communication is not limited to spoken words. Body language, facial expressions, posture, tone of voice, and other non-verbal behaviors can significantly affect a participant's experience.

Examples of non-verbal communication include:

• Body language

• Gestures and movements

• Facial expressions

• Posture

• Personal space

• Vocal tone and pitch

• Volume of speech

• Eye contact

• Silence

• Physical mannerisms

Drivers should ensure that their non-verbal communication reflects the professionalism, compassion, patience, and dignity expected at Kingdom Elements AMDC.

Drivers are expected to maintain professional posture and behavior while on duty and avoid actions that may appear disrespectful, dismissive, aggressive, or unprofessional.

Confidentiality and Participant Privacy

Drivers may become aware of private information about participants and their families.

All participant information must be treated as confidential.

Drivers must not discuss participant information with unauthorized individuals, including other participants, friends, family members, or members of the public.

Confidential information may include, but is not limited to:

• Medical or health information

• Personal information

• Family matters

• Transportation schedules

• Addresses and contact information

• Participant concerns or incidents

Participant information should only be shared with authorized Kingdom Elements AMDC personnel when necessary to perform assigned job responsibilities.

Vehicle and Company Property

Drivers are responsible for the proper care and safekeeping of Kingdom Elements AMDC vehicles and any company-issued property assigned to them.

Company property may include:

• Vehicles

• Keys

• Mobile phones

• Tablets or electronic devices

• Transportation equipment

• Safety equipment

• Identification badges

• Other supplies or materials

Drivers must immediately report lost, stolen, damaged, or malfunctioning company property to management.

Drivers are expected to use company vehicles and property responsibly and only for authorized Kingdom Elements AMDC business.

Accidents, Incidents, and Vehicle Damage

All accidents, incidents, injuries, vehicle damage, participant concerns, or unusual events must be reported immediately according to Kingdom Elements AMDC policies and procedures.

Drivers must:

• Ensure the immediate safety of participants.

• Contact emergency services when necessary.

• Notify Kingdom Elements AMDC management as soon as possible.

• Follow established accident and incident reporting procedures.

• Provide accurate and truthful information.

• Cooperate with any required investigation or documentation process.

Drivers should never attempt to conceal an accident, incident, injury, vehicle damage, or safety concern.

Environmental Responsibility

Drivers are expected to help maintain clean and safe vehicles and transportation areas.

Trash and other materials must be disposed of properly. Drivers should never litter or leave waste in vehicles, parking areas, participant locations, or public spaces.

Consequences of Breaching the Driver Code of Conduct

The professionalism, safety, reputation, and quality of services provided by Kingdom Elements AMDC depend on every team member following established policies, procedures, and ethical standards.

Failure to comply with this Driver Code of Conduct may result in corrective action, including:

• Coaching or retraining

• Verbal or written warnings

• Suspension from driving responsibilities

• Temporary removal from duty

• Further disciplinary action

• Termination of employment or contractual services

Serious violations involving participant safety, abuse, neglect, harassment, discrimination, confidentiality breaches, substance impairment, dishonesty, or other significant misconduct may result in immediate removal from driving duties and may lead to termination, consistent with applicable policies, laws, and regulations.

By serving as a Kingdom Elements AMDC driver, you agree to uphold the highest standards of safety, professionalism, respect, confidentiality, compassion, and accountability in every interaction and throughout every transportation assignment.

Our goal is simple: Every participant should experience a safe, respectful, comfortable, and dependable journey with Kingdom Elements AMDC.